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Gartner, The State of AI Maturity in Banking and Investment Services, 30 December 2025, Benjamin Seesel, Van To, and Zahra Urooj

Gartner® Report: The State of AI Maturity in Banking and Investment Services

As pressure to deliver measurable AI value rises, banking and investment services CIOs must adopt a mature approach to AI governance, engineering, and strategy. We feel the Gartner®️ report, The State of AI Maturity in Banking and Investment Services report offers benchmarks to help CIOs assess their AI maturity against peers and identify actions to accelerate progress toward enterprise-scale adoption.

We believe this report provides insights on meeting growing expectations for AI-driven returns, operational efficiency, and enhanced client experiences, in our opinion, highlighting core dimensions essential for moving from experimentation to scalable adoption:

  • Strategy: Define ambitions, refine overall strategy, coordinate roadmaps, and monitor emerging trends.
  • Value: Build use-case portfolios, develop compelling value propositions, and strengthen business cases.
  • Governance: Establish risk frameworks, policies, controls, and oversight mechanisms to ensure responsible adoption.
  • People, Engineering, and Data: Develop skills and talent, build scalable platforms and systems, and prepare data for enterprise-wide deployment.

Download the Gartner®️ The State of AI Maturity in Banking and Investment Services report to see how we feel you can benchmark your organization, uncover maturity gaps, and identify actions to accelerate enterprise-scale AI adoption.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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