website (“Website”) and to any subdomains of this Website, including http://research.alpha-sense.com
In general, when Users visit our Website and access information, Users will remain anonymous. However, for some services provided through our Website, such as requesting a product trial or subscribing to email updates, we will ask Users to register using an online registration form and to share personal identification information.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, respond to a survey, fill out a form, request updates or alerts and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number and other general contact information. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connecting to our Website, such as the operating system and the Internet service provider(s) utilized and other similar information.
While accessing and operating an AlphaSense product, we may also record general statistical and tracking information, such as the date and time a User accesses his or her product and the time spent using it, etc., as well as aggregated, anonymous usage stats.
Third Party Services: We may use services hosted by third parties such as Google Analytics to help us understand how use our Website is being used. These services may collect information sent by a browser as part of a web page request, including IP addresses or cookies. If these third party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors.
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How We Use Collected Information
AlphaSense, Inc. may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us to respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
– To improve our Website
We may use feedback you provide to improve our products and services.
– To run a promotion, contest, survey or other Website feature
We may send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their product or services. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
How We Protect Your Information
We apply data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User’s personal information, username, password, transaction information and data stored on our Website.
Sharing Your Personal Information
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third Party Websites / Links
Users may find content on our Website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies. AlphaSense, Inc. is not responsible for the privacy practices of any third party websites.
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information on our Website from those we actually know are under the age of 13, nor is any part of our Website targeted to attract anyone under 13. We request that all visitors to our Website who are under 13 not disclose or provide any personally identifiable information. If we discover that a child under 13 has provided us with personally identifiable information, we will delete that child’s personally identifiable information from our records.
We take reasonable steps to maintain the security of the personally identifiable information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
Consent to Transfer
This Website is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States and/or third countries. By using our Website, participating in any of our services and/or providing us with your information, you consent to this transfer.
Your Acceptance of These Terms
By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.
One Sansome Street, 35th Floor
San Francisco, CA 94104
This document was last updated on May 9, 2014