Hitachi High-Tech (Singapore): Navigating Diverse Industries with Smarter Intelligence
Hitachi High-Tech Corporation is a global technology company whose businesses span industries such as semiconductors, life sciences, healthcare, battery materials, and industrial solutions. Hitachi High-Tech (Singapore) serves as the Singapore-based regional headquarters for Southeast Asia and India, working in close alignment with Hitachi High-Tech Corporation, the Japan main headquarters. As part of the Japanese multinational conglomerate Hitachi Ltd., the company helps customers and industries address complex challenges through advanced technologies and data-driven innovation. From its regional headquarters in Singapore, the Hitachi High-Tech (Singapore) corporate strategy team supports the company’s vision across Southeast Asia and India through market intelligence and strategic planning.
The team leverages AlphaSense’s Generative Search, Deep Research, broker research access, Tegus Expert Transcript Library, and slide creation tools to turn fragmented information into actionable insights for senior leadership. The platform is central to how the team introduces efficiencies into their workflows while reducing the need for preliminary external research engagements and accelerating internal hypothesis development.
The Challenge: Paywalls, Budget Constraints
Before AlphaSense, the Hitachi High-Tech (Singapore) team faced roadblocks when trying to access full reports and news articles that were locked behind paywalls. Budget constraints would compound the problem because team members often weren’t able to justify one-time access costs, which would leave them with gaps in their gathering of market intelligence. When they did turn to external consultants, the turnaround time to receive a report could be two to three months. That could slow down their ability to move quickly on a promising lead. It was also difficult for the team to find consultants who would fit within their budget needs because of the number of industries and the amount of information they are required to gather.
“Just knowing the right people to reach out to to get research done that would satisfy our needs and be within our budgetary constraints was probably one of the key issues for us,” said Alex Tang, corporate strategy planning manager at Hitachi High-Tech (Singapore).
The team would spend many hours trying to download, read, and summarize documents manually. The combination of information barriers, costly consultants, and the need to move quickly is what led the team to AlphaSense.
Quickly Turning Queries into Insights
AlphaSense’s Generative Search function is the team’s most heavily used feature. Within the platform, users can ask a question and AlphaSense will quickly generate a Deep Research report complete with a summary of key findings and source attributions for each claim.
“I think definitely the greatest gain was when we realized that we could ask a complex strategy question and get a structured, multi-source answer within just seconds, perhaps minutes. And we can ask follow-up questions as well,” Tang noted.
The follow-up capability is a significant differentiator from working with consultants, who typically only allow one or two follow up questions from their customer before requiring them to sign and pay for a new contract for any additional research. Within AlphaSense, each insight is accompanied by a clickable source reference which the team can dig into as much as they want by downloading the source. This includes the ability to pull the full broker research report behind any summary. Semiconductors are a key business line for Hitachi High-Tech (Singapore), so while the team has a lot of information and research in that industry, they don’t have as extensive information in other industries. That’s where AlphaSense really comes in handy for the company.
“It helps us to go from, let's say, a question or a hypothesis into an insight, and I would say it has helped us in the sense of lowering the barrier to thinking outside the box. If we're curious about something, if someone hears something, we can go straight into asking that question, doing Deep Research, seeing where that takes us, and maybe even asking follow-up questions and really developing a much, more fleshed out hypothesis, Tang said.
For example, the biopharmaceutical industry is a newer sector for Hitachi High-Tech (Singapore), and prior to AlphaSense, the only way they would be able to get a comprehensive report would be to hire consultants who would take several months to deliver a report. With AlphaSense’s Deep Research capability, the Hitachi High-Tech (Singapore) corporate strategy team was able to generate a comparable market intelligence report on the biopharmaceutical industry within seconds to a few minutes, drawing on an extensive database of public and private financial data along with expert call transcripts, broker research, and news in the platform.
Time and Cost Savings
After implementing the AlphaSense platform into their workflows, the Hitachi High-Tech (Singapore) corporate strategy team has seen both cost savings as well as a reduction in time spent doing manual research. They no longer need to hire consultants to do preliminary research reports on a sector to decide if it’s something worth pursuing. Instead, they utilize Deep Research to run multiple sector analyses at once and get an in-depth report within minutes, complete with key highlights and references. The strategy team also produces a significant amount of PowerPoint as part of their workflow, and AlphaSense’s slides creation tools let them turn research findings directly into presentation-ready content that they can deliver to their management teams quickly.
The team uses AlphaSense in two main ways: to conduct research based on the needs of Southeast Asia and India regional members and for ongoing risk monitoring. For risk monitoring, the team built an AlphaSense agent to monitor external developments relevant to the business environment. The agent will now provide the team with a daily briefing of relevant news and analysis delivered straight to their inboxes each morning. This makes it easy to flag to their other colleagues across regions if needed.
AlphaSense Connectors and Agentic Use
Looking ahead, the corporate strategy team may explore opportunities to connect selected internal materials to AlphaSense in a controlled manner, subject to applicable internal approvals, information security review, and data governance requirements, to support future research workflows.
“I think with that, we'll truly be able to get the full value of what AlphaSense can do for us, if we are able to connect selected internal business documents and planning materials in a way that meets the company’s governance and security requirements. That would be a really meaningful future state,” Tang said.
The Hitachi High-Tech (Singapore) team is also looking to expand its use of agents beyond geopolitical risk monitoring to specifically track news, expert interviews, and company transcripts tied to their key accounts across the regions.
