G2 Crowd Ranks AlphaSense #1 in Customer Satisfaction | Summer 2024

Over the past decade, we’ve developed AlphaSense to be the best market intelligence platform for professionals navigating today’s often unpredictable and volatile markets. Financial professionals can find crucial insights faster than ever thanks to our constantly expanding proprietary AI and genAI capabilities, extensive universe of content, as well as our newest features, Enterprise Intelligence and Smart Summaries. AlphaSense allows leading companies and institutions to accelerate their research processes, raise organizational IQ, and quickly make critical business decisions with confidence. 

Our customer base is a testament to our success, as AlphaSense’s clients include more than 80% of the top asset management firms. It is through their continuous support that I am pleased to announce that AlphaSense was named  #1 in Customer Satisfaction in G2’s Summer 2024 Grid Report for Financial Research for the fourth year running. Receiving an overall G2 score of 98 of 100, AlphaSense beat out all other competitors in this category for customer satisfaction. 

Again, this milestone is all thanks to our user feedback—the root of endless endeavors to elevate our product. We remain focused in our pursuit of helping our clients expertly navigate ever-evolving markets through the curation of valuable information and leading AI search tech to improve speed-to-insight.

G2’s Grid® Report is designed to highlight the voice of real financial research software users. Based on actual product reviews from G2 users combined with third-party data, G2 analyzes and rates financial solutions to help buyers select the right vendor for their organization.

Revolutionizing Market and Financial Research

At AlphaSense, helping our users successfully navigate this shifting macroeconomic environment means providing the right insights, which means constantly updating our platform with the latest AI technology and extensive content sets. 

Through our acquisition of Tegus, a leading provider of expert research, unique private company content, financial data, and workflow tools, we double-down on our mission to offer premium functionality and content so that professionals can better leverage insights and make smarter business decisions. 

“I am thrilled to join forces with the Tegus team as a significant leap forward in furthering our mission, adding top-quality content on public and private companies, and enhancing our ability to deliver even more comprehensive insights to our customers around the world,” said Jack Kokko, CEO and Founder at AlphaSense.

In addition to that, we have made the following updates to our product in the last year, with the goal of helping our clients stay prepared in the most volatile times: 

  • Releasing Enterprise Intelligence, an end-to-end AI-powered market intelligence platform that not only centralizes your proprietary internal and premium external content sets, but is designed with enterprise-grade data protection that meets the highest industry standards. 
  • Launching our first generative AI-powered tool, Smart Summaries, which identifies the most critical factors impacting a company’s earnings performance–sourced from across market perspectives–and synthesizes that information into bulleted lists that are always citable to the original document. 
  • Improving our quantitative data analysis capabilities with Table Explorer, a tool that automatically generates a spreadsheet-style historical table for any numeric chart in major SEC filings (10Q/K, 8K, 20F, etc).
  • Updating our powerful monitoring capabilities with a more customizable and collaborative Dashboard experience, including the addition of a portfolio monitor (which allows you to more seamlessly switch between monitoring entire industries and watchlists to drilling down on specific companies), a widget gallery, and the ability to share dashboards with colleagues within your organization.
  • Making it easier than ever to quickly uncover key images, charts, and tables from within long documents with Image Search.
  • Leveling up how our customers collect and share critical information with Notebook+, which boasts advanced text editing capabilities and gives the ability to create and share templates, co-edit with collaborators, share notes across your team, and more.

Read on to see what our clients have to say about our platform, including how they benefit from our constantly expanding content universe and AI search features:

“AlphaSense substituted Bloomberg and Refinitv in the use of transcripts. Thanks to AI highlights and summaries, I quote event transcripts much quicker.”

– Federico Belluati, Equity/Fixed Income Research Company

“The depth of the expert transcript library has been incredibly valuable. The integration of sell-side research has been a game-changer for me because I now know which analysts are talking about a company and which are not. It makes my research a lot simpler.”

– Jason Sonnenberg, Portfolio Manager at Irving Investors

“I work in the competitive intelligence function and use the analyst research reports. Instead of manually reading through several reports, the AI-based text, positives and negatives feature in AlphaSense helps with saving time to scan across major industry conference presentations.”

– Divyaa Ravishankar, Life Sciences company

“Without AlphaSense, I would not be able to maintain a pulse on investors for our company nor would I be able to generate competitive insights for senior management and our board. Having all the research tools I need in one place makes searches and data aggregation extremely easy.”

– Josh Rohleder, Energy & Industrials Company

The Value of AlphaSense

To our clients, I’d like to personally thank you for your continued loyalty to AlphaSense and your feedback that has shaped the platform to better suit your needs. Our placement in this G2 report is all thanks to you.

Read the report now to see a visual representation of how we measure up to our competitors with comprehensive feature comparisons, including financial information, analysis, market news, and platform basics.

Ready to see AlphaSense in action? See the value of our powerful platform in this quick demo video. Join our ever-growing community of satisfied customers when you start your free trial today. 

ABOUT THE AUTHOR
Sam Slevin
Sam Slevin
Global SVP of Customer Success

Sam Slevin is AlphaSense’s Global SVP of Customer Success. He brings more than 15 years of experience in customer success and account management leadership within high growth companies and in the financial services market. Sam’s singular focus is to ensure AlphaSense’s everyday realization of its core value of Customer Obsession.

Read all posts written by Sam Slevin